FAQ’s

There are two seasons in the Amazon: a season of rainy and a season of low water and both have something different to offer. The Amazon has a growing period from December to May. The rivers can reach 36 feet (11 meters), the highest, so there are more waterways (rivers, creeks, and lakes, known as oxbow lakes) to navigate and explore on the boat. The empty period begins in June and lasts until the end of November. During the low season, you can access the jungle trails that were flooded during the flood season. This allows for more opportunities to walk deeper into the jungle. Each season features differences in plant and animal life, as well as the weather. Whatever time you choose. You will be amazed by the impressive landscapes and opportunities.

The climate in Iquitos is hot and humid with an average annual maximum temperature of 33C (95F) and a minimum of 21C (70F). Rain occurs in whatever season you choose to visit, but a little more during the growing season (December – May). Temperature, humidity, or daylight hours don't vary much due to its proximity to the equator, just 4 degrees south. All activities are subject to change due to weather conditions and time of year.

Our Amazon tours start at 9:00 am on the first day and end at 5:00 pm on the last day of the tour. On the day of arrival we recommend arriving on the earliest flights and the latest flights for your day of departure. The earliest flight for your arrival day is because if there is a flight delay we can easily handle it and this would allow us to manage it better, if not we will accommodate your travel schedule and make sure no activities are missed, Otherwise, schedule your arrival flight one day before the tour.

We make sure to wait for you at the airport, based on the information and arrival time of your flight, based on the type of package you have chosen with us. We will carry a sign where our logo is Amazon Expeditions-Peru including your name so that you can easily recognize us.

Currently, due to the pandemic and social distancing, we work as a virtual tourism operator agency in the city of Iquitos, therefore we do not have a physical office but we do have the support of the city's Tourism Police. you can find us on the Boulevard de Iquitos in the Office of the Tourism Policelikewise, our river port is located on the Tarapacá boardwalk (on the boulevard), to be precise in the lower area, next to the craft center “La Anaconda”. All our tours depart from there, prior reservation through our website.

We have prepared packages from the most accessible to 5-star service, thinking about the budget and comfort of our travelers, we offer packages of:

Full Day. Such an experience is allowed for those who do not have much time.

City This program is developed for visitors with an adventurous spirit and at the same time seek comfort.

Eco-Lodge. They are experiences inside the jungle for several days.

Pacaya – Samiria. They are based on highly adventurous expeditions in multi-day camps within the reserve.

Ayahuasca Retreats. Retreat center for curing, shamanism and emotional healing.

Luxury cruises It is our dream trip of a lifetime.

Only for packages Full Days we have designed three proposals where you can decide if you want more comfort or enjoy the city of Iquitos with a lower budget.

Our Full Day Tours All inclusive, it gives you greater comfort in your stay since they provide you with the pick-up from the airport and / or pick you up from your hotel, lunch during the tour, also the cost of all entrance fees during the tour are covered. Once the tour is over, we will also take you to your lodging so you can rest. Undoubtedly a proposal for a visitor who seeks to enjoy his visit with greater comfort.

Our Full Day Tours Basic provides an intermediate service, lunch will be a typical meal on board the boat, the pick-up will be only from the hotel, in the same way once the tour is over, we will take you to your lodging to rest. Undoubtedly a proposal for a visitor with a moderate adventurous spirit.

Our Full Day Tours Low Cost they will allow you to enjoy the city with a lower budget without sacrificing quality or safety, this type of package does not cover transfers, food, or tickets, so you can choose the option that best suits your budget. Without a doubt, a proposal for the more adventurous visitor.

You can do it directly from our website.

• Choose the package you want to experience. 
• Click on the button that says reserve or if you want assistance write us indicating the type of package you want to guide you towards your reservation.
• Pay the amount of your tour via bank transfer, credit or debit card.
• Check for a confirmation email in your inbox.
• In the same way you can do it directly with our advisor via email or WhatsApp at +51 989922090
• Enjoyment! We will be attentive to wait for you and be able to offer you the true Amazonian adventure.

When you select a tour you can click on the book button, it will take you to a page where you must place the number of passengers and process your electronic payment with total security, once the payment is made another page will appear with a form where you must fill out your data to validate the reservation and our advisor will contact you.

So that your experience can be the best, we prepare the packages with everything you need, that is why each tour must be booked with anticipation.

• For Full Day tours Low Cost you can book 1 day in advance.
• For Full Day tours All inclusive, you can book 5 days in advance.
• For multi-day packages like In City, Ecological Lodge and Pacaya – Samiria you can book 15 days in advance.
• For packages of Luxury Cruise must book 90 days in advance.

We operate our jungle tours from the city of Iquitos every day, except for the departures of our luxury cruises, the departures are from the city of Nauta and with fixed dates based on the type of package you have reserved. In order for us to accept a reservation of any package, we must have 3 availabilities:

1. Room available (only for packages with accommodation).
2. Bilingual guide.
3. Adequate transportation.

Only with these three characteristics can we accept the reservation to what we call "operational availability".

Although water and food are generally safe in Peru, occasional stomach upset may occur, and we suggest you ask your doctor to recommend anti-diarrheal medication. We recommend that you drink bottled water, which will be available in hotels, ecolodges, and on luxury cruise ships.

We can accommodate your dietary restrictions for vegetarians, vegans, upon request at no additional charge. If you have special dietary requests, please let us know at the time of booking, or at least 10 days before departure.

In the ecolodge service electricity is limited, there is 220V power only a few hours each night to charge devices. Most camera, cell phone, and computer chargers will work on 220 volts, but we recommend you bring an adapter so you don't risk damaging your device or equipment, we suggest you check your owner's manual first.
There will be no electricity in the adventure expedition in the Pacaya – Samiria reserve, because we will be in remote places, inside the jungle, in the middle of nowhere.
For luxury cruise packages we have powers from 110 V to 220 V 24 hours a day.

While you are on our tours and expeditions in the Amazon, there will be no WIFI and mobile phone services. This is an opportunity to connect with nature and get away from the outside world. There will probably be mobile services while we navigate through a town or city, but most of the time you will be completely cut off.

We always think about your comfort and a better experience. That's why we accommodate groups as well as solo travelers. Small groups and solo travelers share excursions, depending on the type of package you've chosen, but accommodations are always private and group sizes never exceed 10 participants per group per guide.

According to the type of programs and itineraries that you are taking with us, you will have the opportunity to visit a local town or a native community along the Amazon River or its tributaries to learn and observe the daily life and customs of the local population. . If you want to help the Amazon people, as an option, you can bring school supplies (pencil, pens, eraser, notebooks, etc.), toothbrushes, toothpaste, hair clips, sandals, volleyballs, soccer balls , etc. Or you can buy their handmade crafts.

Regarding money, to buy handicrafts in the Amazon region or for tips you will need (S/. soles – the currency of Peru) in small denominations. Also, when US dollars can be used, new bills are recommended, the bills must not be damaged (no tears, no marks, no creases or wear). You can exchange money upon arrival at the Lima airport or at your hotel. You will not be able to exchange money or get soles in small denominations in the middle of the jungle.

Tipping is customary all over the world, it is always a matter of personal choice. The amount is completely discreet depending on the level of service and attention you have received. If you wish to tip the guide and staff, please bring cash (New Soles or US dollars in new bills).

Passport If you are a foreigner you will need a passport that is valid for at least six months after the completion of your jungle trip. It is always a good idea to have a photocopy of your airline tickets and the pages of your passport where your passport number is displayed, keep the copies separate from the originals.

Visa: If you are a US, Canadian or Australian citizen, the only document you will need is a passport that is valid for six months after the end of your trip. If you are not a US, Canadian, or Australian citizen, please contact the nearest Peruvian embassy or consulate for visa requirements to enter Peru. If a visa is required, you are responsible for obtaining it. If you wish to use the services of a company, we recommend that you contact the Pinnacle Travel Documents System online at www.traveldocs.com

 All information we obtain regarding health precautions is published by the United States Centers for Disease Control in Atlanta at 404-332-4559 or www.cdc.gov. Remember that we are a tour operating company and in no way are we authorized to prescribe inoculations or medications.

Malaria has not been reported in the areas we explored, but the Center for Disease Control recommends malaria prophylaxis and yellow fever vaccination for all travelers to the Peruvian Amazon, as well as hepatitis A, B and typhoid fever. The CDC also recommends that routine immunizations be up-to-date: Influenza, Varicella (or chickenpox), Polio, Measles/Mumps/Rubella (MMR vaccine), Diphtheria/Tetanus/Pertussis (DTP vaccine).

 
The Center for Disease Control also recommends the use of insect repellant (bug spray) with 30 – 50% DEET to avoid contracting mosquito-borne diseases such as dengue fever. For more detailed health information, you can consult the Centers for Disease Control (CDC) for health information for travelers to Peru. http://wwwnc.cdc.gov/travel/destinations/traveler/none/peru

If you are not traveling directly from the United States, please contact the CDC for specific information regarding travel to Peru from other countries. If you plan to travel to another country after your visit to Peru, please contact the CDC, as some countries have vaccination requirements if you are arriving from Peru.

• Before boarding the plane, all travelers 12 years of age or older must show a vaccination card with the required doses completed up to 14 days before the flight. Otherwise, unvaccinated travelers must show a negative PCR test result issued no more than 48 hours before boarding.
• All travelers entering Peru must fill out the affidavit of health in http://e-notificacion.migraciones.gob.pe/dj-salud/ at least 72 hours before departure and bring a copy with you.
• We suggest that you consult with your physician for a professional medical opinion.
• Amazon Expeditions – Peru has the Safe Travels seal certification, a mandatory requirement by the UNWTO (World Tourism Organization) to follow Biosafety Protocols for a comfortable and safe stay for our travelers.
•  In Peru, the use of two (2) masks or (1) KN95 mask is mandatory in all public places.
• We suggest that you consult with your physician for a professional medical opinion.

If you are a foreigner and need a PCR or rapid test to return to your country of return after your tour, we can assist you in Iquitos. Travelers are responsible for their own COVID-19 testing costs.

Our Amazon tours are safe for travelers of all ages and experience levels. We are licensed and insured with over 16 years of experience with very well trained local naturalist guides who are fluent in English and Spanish. Our team is trained and experienced enough to recommend the best to minimize any risk. Please, during the trips, follow the suggestions of the guides and do not pressure to do activities that may increase any risk.

For our multi-day packages we strongly recommend the purchase of travel insurance to provide coverage for unexpected circumstances. The insurance provided by credit cards is usually not enough. Because our tours are in remote and wild places, transportation is expensive and in some cases, very difficult. Make sure your policy covers the activities you are doing, not all policies do. We also recommend that you purchase trip cancellation insurance for your adventure as the cancellation term and conditions (as outlined on our website) will be strictly enforced.

In such circumstances of change, cancellation or return requested by the client for Full Day tours or personalized tour packages.

Amazon Expeditions – Peru is not responsible for refunds in the event that the traveler for personal reasons or illness, during the use of the service, has to abandon the tour, nor for medical expenses due to pre-existing illnesses or those that develop in the route or in cases of natural events.

If you cancel the service, the cancellation conditions in the reservation prevail. We recommend the Client to carefully read the information in the reservation and the details of the service purchased.

1) The following cancellation fees will be applied for tours Full Day Low Cost (reservations of only one day).

• Up to 20 days before the start of the service: full refund

• 14-5 days before the start of the service: 80% refund. 

• 4 days before the start of the service: no refund

2) The following cancellation fees will be applied for packages Full Days with service All inclusive, multi-day tours with or without accommodation, includes Ecological Lodge, Pacaya-Samiria and custom packages:

• For multi-day sightseeing tours: no refund

• For accommodation: no refund.

3) These are our New Temporary Reservation and Cancellation Policies for the package Luxury Cruise

For new reservations.

• The new reservations will allow a one-time rescheduling.
• The penalty fee will be waived for the deposit of US$500.00, which would be fully refundable.
• If the passenger is unable to travel on the chosen departure date and has already paid their balance in full within 60 days prior to the departure date, then the amount paid is non-refundable, but can be used as a credit for a new departure. and date.
• In case the new chosen date is in the following year, then the rate difference is waived
• Eligibility only for new reservations

For Current Bookings

• We are offering a one time departure date change. The final travel date must be December 15, 2022.
• The payment of the balance will be rescheduled based on the new travel date, our reservation agent will help you define the new date.
• Difference in yearly Rates is waived.
• Given the current financial crisis that we are going through as part of the tourism industry along with the rest of the world, we strongly recommend that you reschedule or take credit for future bookings. The reservation may be transferable to a new traveler.

 4) Products purchased through the web of Amazon Expeditions – Peru or its service channels will be subject to the conditions of service in the offers.

The user who purchase a service without prior confirmation its availability, by the permitted means (online chat, cell phone or email), this is subject to the conditions of returns: 

• The amount paid is returned provided that the customer can notify Amazon Expeditions – Peru about their cancellation of a service they have purchased, this must be requested within a period not exceeding 24 hours after the purchase, the refund will proceed on business days. In case of not proceeding according to time, any purchase made will pass as an accepted sale and you will not be entitled to returns.

In case the traveler does not communicate about his assistance to the service, NO SHOW is declared (he did not show up), this obliges that there will be no right to claim or refunds regarding the contracted service, freeing the agency from any legal and administrative process.

All reservations are a minimum of 2 people. To obtain the prices indicated on the web, banners and advertising elements, a minimum of 2 people must reserve.

For reservations of a single person, the prices are higher than those indicated and must be quoted personally by sending an email to contacto@amazonexpeditions.com to give you the rate.