Privacy Policy
At Amazon Expeditions-Peru we value your trust in us when you use our services and we care about your privacy, which is why we are committed to protecting all of the personal information you provide to us when you use our services.
We have prepared this document detailing how we treat your personal data, so that you have all the necessary legal information and know what is the legal basis that allows us to treat your information and the rights you have to protect them. Please read our Privacy Policy carefully and, should you have any questions about how or why we use your personal information, we will tell you how to contact us below.
If you have used our services before, you will know that we do not only offer online services through our own website, but also via WhatsApp and other online platforms, such as social networks. All the information we will explain to you below also applies to all these platforms and any information we collect through them or other digital means (for example, when you send us an e-mail to our customer service).
Please note that we may change this Privacy Policy from time to time, so we ask that you check this page from time to time to keep you informed about what happens to your personal information. If we make changes that affect you in any way, we will let you know.
Finally, we also want to inform you that we use cookies. These are small files with information about your browsing on our website that help us to make it easier for you to browse our website. You can find all the information about the use of cookies and the data we collect while you browse our website in our Cookies Policy. In it we explain what personal data or information we collect, how we use it www.amazonexpeditionsperu.com and what you can do about it.
Who is responsible for processing your personal data?
The responsible is Amazon Expeditions-Peru E.I.R.L. Located in Urb. Calvo de Araujo - Calle Los Frutales Mz. D Lote 7-A, Iquitos - Peru, contact email contacto@amazonexpeditionsperu.com
What kind of personal data does Amazon Expeditions-Peru collect?
In order to help you complete and manage your flight reservations, we need some information from you. These are basic data such as: name and surname, country of residence, telephone and e-mail, as well as the details. We may also need some additional information from you in order to provide you with better assistance on your journey, for example, if you have reduced mobility or a health problem that we should take into account.
When you make a reservation not only for yourself but also for other people (your partner, a family member, a friend, for example), we will also need you to provide us with their information. In these cases we will understand that you will have informed them about how we treat the personal data of our customers at Amazon Expeditions-Peru (according to this Privacy Policy) and that they will agree to provide us with their information.
If you need to contact us you can do so through our customer service team by e-mail or phone or by other means, such as social networks. In these cases we will also be collecting your personal information, such as your name and contact details in order to be able to respond to you. Please note that when you contact our customer service department by phone, we may review the content of the communication through the recording of your conversation in order to manage your query, as well as to control the quality of service.
How do we handle personal data of minors?
The services offered by Amazon Expeditions-Peru are not directed to minors. For minors, the use of our services is only possible with the consent of a parent or guardian.
Do you share my personal data with anyone?
As long as we collect your personal data, we will be the entity legally responsible for collecting, using, retaining and, where appropriate, deleting your personal data. Therefore, as a general rule, we will only use your information within Amazon Expeditions-Peru and will not share it with anyone else, except as necessary to provide the service you have contracted and always in accordance with the terms and conditions of this Privacy Policy.
However, as we have explained, there may be times when we are legally required to communicate with, for example, government authorities or courts of law. We may also share your information when you have expressly authorized us to do so or when we have a legitimate interest in doing so.
How long will we keep your personal data?
Amazon Expeditions-Peru will retain your personal information for as long as necessary to fulfill your request, or as long as we have your permission. Once this time has passed, we will keep your data blocked as long as legally established.
However, you should also bear in mind that we are required by law to keep them for a certain additional period of time, especially in order to respond to possible claims.
What can you do to control the personal data you have given to Amazon Expeditions-Peru? What rights do you have? How can you exercise them?
The law recognizes a series of rights that you should know and can exercise to protect your privacy. We refer mainly to your right to:
Confirm whether or not Amazon Expeditions-Peru is processing your personal data and, if so, (a) access them, (b) request their rectification if you believe them to be inaccurate or, if applicable, (c) request their deletion when, among other reasons, you consider that they are no longer necessary, taking into account the purpose for which you provided them to us.
In certain circumstances, you may also request to limit our use of your information, or even object to our continued use of your information. In this case, we will stop using them, except for compelling legitimate reasons or for the exercise or defense of possible claims.
If we use your personal information to develop behavioral profiles (for example, to better understand your interests and needs through your browsing of our website), and we do so in a fully automated manner, you have the right to be informed of this, to request the personal intervention of any of our agents, to challenge any decisions based on those profiles, or to simply express your point of view.
You will also have the right to request the portability of the data you have provided us, so that if you are interested we can send it directly to you or to a third party you specify, in a commonly used and machine-readable format.
Of course, you have the right to withdraw at any time any specific authorizations you may have given us to use your personal data.
To exercise any of your rights, you only have to contact us through our email contacto@amazonexpeditionsperu.com. Please note that it is necessary that you send us a photocopy of your passport or national identity card, so that we can verify your identity and avoid a fraudulent exercise of your rights. If you are submitting the request on behalf of another person, it will be necessary that you provide along with the above information an authorization signed by that person.
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